Terms of service

 

TERMS OF SERVICE – ENZECLEAN

Last Updated: 6 April, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “Customer”, “you”) and Enzeclean (“Company”, “we”, “us”, “our”), governing your access to and use of www.enzeclean.com (“Website”) and purchase of products.

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms.

1. ELIGIBILITY & ACCEPTANCE

1.1 You represent that you are:

  • At least 18 years of age, or

  • Accessing under the supervision of a legal guardian

1.2 By using this Website, you:

  • Agree to comply with all applicable laws

  • Accept these Terms in full

1.3 If you do not agree, you must not use this Website.

2. NATURE OF SERVICES

2.1 Enzeclean operates as an e-commerce platform offering enzyme-backed products.

2.2 We reserve the right to:

  • Modify or discontinue products/services without prior notice

  • Restrict access to certain users

3. USER OBLIGATIONS

You agree that you shall not:

  • Use the Website for unlawful or fraudulent purposes

  • Provide false, incomplete, or misleading information

  • Interfere with Website security, servers, or networks

  • Attempt unauthorized access, data scraping, or hacking

Violation may result in termination and legal action.

4. ACCOUNT & INFORMATION ACCURACY

4.1 You are responsible for:

  • Maintaining the confidentiality of your account

  • All activities under your account

4.2 You agree to provide:

  • Accurate billing, shipping, and contact information

4.3 We reserve the right to:

  • Cancel orders with inaccurate or suspicious details

5. PRODUCT INFORMATION & DISCLAIMER

5.1 We strive to ensure accuracy in:

  • Product descriptions

  • Pricing

  • Images

However:

  • Minor variations may occur due to packaging updates or display differences

5.2 No representation is made that:

  • Product descriptions are error-free or complete at all times

6. PRICING & PAYMENT TERMS

6.1 All prices:

  • Are listed in INR (₹)

  • Include applicable taxes unless stated otherwise

6.2 We reserve the right to:

  • Change pricing without notice

  • Cancel orders due to pricing or system errors

6.3 Accepted payment methods include:

  • UPI, Cards, Net Banking, COD (if available)

7. ORDER ACCEPTANCE & CANCELLATION

7.1 Placing an order constitutes an offer to purchase, not acceptance.

7.2 We reserve the right to:

  • Accept or reject any order

  • Limit quantities per user

7.3 Orders may be cancelled due to:

  • Stock unavailability

  • Pricing errors

  • Suspected fraud

7.4 Customer cancellations:

  • Allowed within 12 hours, before dispatch. Kindly email us at support@sewamo.com for cancellation of order.

8. SHIPPING & DELIVERY

8.1 Delivery timelines are indicative, not guaranteed.

8.2 We are not liable for delays caused by:

  • Logistics partners

  • Natural events

  • Government restrictions

8.3 Risk transfers to the customer upon:

  • Successful delivery

9. RETURNS, REFUNDS & REPLACEMENTS

9.1 All returns are governed by our Refund Policy.

9.2 In case of defective, damaged, or incorrect products:

  • Customers are entitled to replacement or a refund as per applicable law

9.3 No refund shall be processed for:

  • Used products (unless defective)

  • Requests beyond the specified window

10. PRODUCT USAGE & SAFETY DISCLAIMER

10.1 Products must be used:

  • Strictly as per instructions

  • For intended cleaning purposes only

10.2 The Company shall not be liable for:

  • Misuse or improper handling

  • Use contrary to instructions

10.3 Users are advised to:

  • Keep products out of reach of children

  • Conduct patch tests where applicable

11. INTELLECTUAL PROPERTY RIGHTS

11.1 All Website content including:

  • Text, images, branding, logos, formulations

is the exclusive property of Enzeclean.

11.2 Unauthorized use, reproduction, or distribution is strictly prohibited.

12. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law:

12.1 Enzeclean shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, data, or business

12.2 Total liability, if any, shall not exceed:
👉 The amount paid for the product in dispute

13. INDEMNIFICATION

You agree to indemnify and hold harmless Enzeclean from:

  • Claims arising from misuse of the Website or products

  • Violation of these Terms

  • Breach of applicable laws

14. THIRD-PARTY SERVICES

14.1 We may use third-party providers for:

  • Payments

  • Logistics

  • Analytics

14.2 We are not responsible for:

  • Their performance, policies, or actions

15. PRIVACY

15.1 Your use of the Website is also governed by our Privacy Policy.

15.2 By using the Website, you consent to:

  • Collection and use of data as outlined therein

16. FORCE MAJEURE

We shall not be liable for failure or delay in performance due to events beyond reasonable control, including:

  • Natural disasters

  • Pandemics

  • Government actions

  • Supply chain disruptions

17. TERMINATION

We reserve the right to:

  • Suspend or terminate access without notice

In case of:

  • Breach of Terms

  • Fraudulent or abusive activity

18. GOVERNING LAW & JURISDICTION

18.1 These Terms are governed by the laws of India.

18.2 Any disputes shall be subject to exclusive jurisdiction of the courts in:
📍 Patna, Bihar

19. GRIEVANCE OFFICER (AS PER IT RULES)

In accordance with applicable laws:

Grievance Officer: Prasoon Prakash
Email: support@sewamo.com
Response Time: 10-15 business days

20. MODIFICATIONS TO TERMS

We reserve the right to update these Terms at any time.

  • Changes will be posted on this page

  • Continued use constitutes acceptance